Our Terms and Conditions

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS

The Glasgow Girls

The Glasgow Girls is a trading name of Glasgow Girls Ltd. They have commissioned designers to make their best selling products which have found their way to all corners of the world. All secure on-line payment transactions with The Glasgow Girls will be shown on your Credit Card Statement as Glasgow Girls Ltd.

Contacting The Glasgow Girls

At The Glasgow Girls, we make contacting us easy. Please select the best contact method for you from our postal, telephone or e-mail details below. You can also use our On-Line Enquiry Form for general and specific enquiries relating any order.

All phone calls to The Glasgow Girls can be made between GMT 0900hrs - 1700hrs Monday - Friday.

Prices

All prices are in pounds sterling, (£). Value Added Tax, (VAT) will be added at time of ordering to all orders sent to European Union countries. Orders to countries outside of the European Union do not attract UK tax.

Taxes

All prices are quoted for world-wide retail excluding VAT, and retail Europe including VAT. Wholesale prices on request. Our quotations are valid for 28 days from date of issue unless otherwise noted. We reserve the right to vary the contract, however the buyer will be notified of any such changes.

Payment

We accept all major credit and debit cards including Visa, MasterCard, Switch, Delta, Solo and Euro card. All online orders are securely processed, however if you would rather not pass credit details over the Internet please contact us on above email / telephone / fax and we will arrange another method of payment. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Confirmation

All orders will be confirmed on line. This is your confirmation so please print out a copy for your own information. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery & Carriage

Most items will be delivered from stock within 30 days. We will strive to complete and send all orders within 14 days of receipt of payment. If we are unable to deliver goods within the standard time, the customer will be informed and given the option to cancel the order. We will offer an alternative delivery date if necessary.

We always send your goods by a highly reputable carrier, giving the best combination of value for money and speed of delivery. Goods should normally be received within 14 days of leaving here. If goods arrive in a damaged state – it is imperative that we have notification within 5 days of delivery by either email or in writing. It is also necessary to retain all damaged goods and packaging, so that they can be inspected by the carrier’s agents – if so required, for a period of no less than 3 weeks from date of delivery.

We will normally replace damaged goods, but at our discretion retain the right to refund where this is impractical, or identical items are no longer available.

Orders

Orders will not be processed until payment is made in full.

Guarantee

All our goods are guaranteed against manufacturers defect for 28 days from the date of sale.

Enquires

If you have any queries in regards to an order please always quote your order number, name and the items ordered. You should E-mail in the first instance using our On-Line Enquiry Form.

Returns

We have a no nonsense policy on returns. If your product is faulty and you return it to us in its original packaging with invoice within 15 days we will refund the full cost of the product. We will be happy to refund the cost of carriage if the return is a result of error on our behalf otherwise delivery charges will not be refunded. If you are not satisfied with your goods for whatever reason, you may cancel your order up to 7 days upon receipt of the goods. We will refund your payment within 30 days of receiving the goods returned to us in the original packaging and condition - as sold by us.

Privacy

The Glasgow Girls does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.  Data collected by this site is ONLY used to:

1. Take and fulfil customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes

Law

The contract between us should be governed by and interpreted in accordance with Scottish Law and the Scottish courts shall have exclusive jurisdiction to resolve any disputes between us. If any part of these terms shall be unlawful, void or for any reason unenforceable (Including any provision in which we exclude our liability to you) then that part provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Your statutory rights are not affected.

All goods shall remain the property of The Glasgow Girls until full purchase price has been paid

Complaints

In the unlikely event of complaint, please contact The Glasgow Girls either by telephone on +44(0)141 332 0521 (Monday - Friday GMT 0900hrs - 1700hrs) or email using the On-Line Enquiry Form. You can also write to the above address.